Privacy Policy for Bolt Answering

Last updated: July 9, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, disclosure, and protection of Your information when You use the Service. It also explains Your privacy rights and how the law protects You.

We use Your Personal Data to provide, maintain, secure, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access Our Service or parts of Our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of processing Consumers' personal information.
• CCPA and/or CPRA refers to the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020.
• Company means hlpr, 9180 Alcosta Blvd #1010, San Ramon, CA 94583, United States. The Company is referred to as "the Company," "We," "Us," or "Our" in this Privacy Policy.
• Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident.
• Cookies are small files placed on Your computer, mobile device, or other device by a website.
• Country refers to California, United States.
• Device means any device that can access the Service, such as a computer, cell phone, or digital tablet.
• Do Not Track or DNT means a browser setting or signal intended to communicate a user's privacy preference regarding online tracking.
• Personal Data or Personal Information means any information that relates to an identified or identifiable individual. For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
• Service refers to Bolt Answering, including the Bolt Answering website, mobile application, answering service, messaging service, onboarding flows, account services, support services, and related services.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• SMS Consent Data means text messaging originator opt-in data and consent, including Your mobile phone number, SMS opt-in status, consent records, messaging preferences, and related records showing whether and how You agreed to receive text messages.
• Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
• Website refers to Bolt Answering, accessible from www.boltanswering.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Business name
• Business address, State, Province, ZIP/Postal code, and City
• Service area, business hours, job types, calendar availability, and other account configuration information
• Payment and billing information, where applicable
• SMS Consent Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address, browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, diagnostic data, and other usage information.

When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Call, Messaging, and Service Data

Because Bolt Answering provides answering, messaging, and related communication services, We may collect and process information related to calls, messages, leads, jobs, customers, service requests, calendar availability, call summaries, transcripts, recordings where enabled or permitted, and related operational information needed to provide the Service.

If You provide a mobile phone number or opt in to receive text messages from Bolt Answering, We may collect and process Your mobile phone number, SMS opt-in status, SMS Consent Data, text message delivery information, and related messaging records.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies We use may include beacons, tags, scripts, cookies, pixels, and similar technologies to collect and track information and to improve and analyze Our Service.

Cookies can be Persistent or Session Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, We use non-essential cookies, such as analytics, advertising, and remarketing cookies, only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser or device settings.

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify whether users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies allow Us to remember choices You make when You use the Website.
• Tracking and Performance Cookies
  Type: Persistent Cookies
  Administered by: Third Parties
  Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain Our Service, including to monitor usage of Our Service and operate the Bolt Answering website, application, answering service, messaging service, account services, and support services.
• To manage Your Account, including to manage Your registration as a user of the Service and provide access to different functionalities available to registered users.
• For the performance of a contract, including the development, compliance, and undertaking of the purchase contract for services You have purchased or any other contract with Us through the Service.
• To contact You, including by email, telephone calls, SMS, text message, push notification, or other equivalent forms of electronic communication regarding updates, account activity, onboarding, support, security, Service functionality, and contracted services.
• To provide answering and messaging services, including receiving, routing, summarizing, logging, and helping manage calls, messages, leads, jobs, customer information, and related business communications.
• To send text messages You have requested or authorized, including account, onboarding, service, support, operational, and informational messages. Message and data rates may apply. Message frequency may vary. You may opt out of applicable text messages by replying STOP, and You may request help by replying HELP, where supported.
• To provide You with news, special offers, and general information about goods, services, and events that We offer that are similar to those You have already purchased or inquired about, unless You have opted not to receive such information.
• To manage Your requests, including to attend to and manage Your requests to Us.
• For business transfers, including to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For security, fraud prevention, troubleshooting, and compliance, including detecting security incidents, preventing abuse, debugging, and meeting legal or regulatory obligations.
• For other internal business purposes, such as data analysis, identifying usage trends, measuring the effectiveness of promotional campaigns, and evaluating and improving Our Service, products, services, marketing, and user experience.

Text Messaging and Mobile Information

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS Consent Data will not be sold, rented, traded, or shared with any third parties for their own marketing or promotional purposes.

We will not share Your opt-in to an SMS campaign with any third party for purposes unrelated to providing You with the services of that campaign. We may share Your Personal Data, including Your mobile phone number, SMS opt-in or consent status, and related messaging information, with third parties that help Us provide Our messaging services, including platform providers, telecommunications carriers, phone companies, messaging vendors, compliance vendors, security vendors, and other Service Providers who assist Us in the delivery, routing, compliance, security, support, or operation of text messages.

If You receive text messages from Us, You may opt out of applicable text messages by replying STOP. You may request help by replying HELP, where supported. Opting out of text messages may affect Our ability to provide certain Service-related communications.

Call Recording & Transcription

Calls answered by the Bolt Answering assistant on your behalf are recorded and transcribed so you can review leads, confirm job details, and improve servicequality. Callers are notified at the start of the call that it may be recorded. Recordings and transcripts are stored securely, accessible only to your account, and deleted when you delete your account (subject to any legal retention period).

Use of De-identified Call & Message Content

We use the content of calls and messages handled by our assistant — including recordings, transcripts, and chat messages — to operate, evaluate, and improve our services, and to train, fine-tune, and improve the artificial-intelligence and machine-learning models that power them. Before this content is used for model training, we remove or obscure directly identifying information (such as names, phone numbers, email addresses, and street addresses) so that training data is maintained in a de-identified form. We do not sell this content, and we do not use it to build profiles of individual callers for advertising.

Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to provide, host, maintain, secure, analyze, and improve Our Service; process payments; provide customer support; contact You; deliver text messages; support telecommunications functionality; and perform services on Our behalf.
• With messaging and telecommunications providers: We may share Personal Data, including mobile phone numbers, message delivery information, and SMS Consent Data, with platform providers, telecommunications carriers, phone companies, messaging vendors, and other vendors who help Us deliver, route, support, secure, or comply with requirements related to calls and text messages. These providers may use the information only to provide services to Us or as otherwise permitted by law.
• For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, acquisition, restructuring, or similar transaction involving all or a portion of Our business. SMS Consent Data will not be shared or transferred for any third party's own marketing or promotional purposes.
• With Affiliates: We may share Your Personal Data with Our Affiliates, in which case We will require those Affiliates to honor this Privacy Policy. We do not share SMS Consent Data with Affiliates for their own promotional or marketing purposes.
• With business partners: We may share Your Personal Data with business partners only as necessary to provide, support, or improve the Service, or where You have directed Us to do so. We do not share Your mobile information, SMS Consent Data, or text messaging consent with business partners for their own promotional or marketing purposes.
• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent, except that SMS Consent Data will not be shared with third parties for their own promotional or marketing purposes.
• As required by law: We may disclose Personal Data when required to do so by law or in response to valid requests by public authorities.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes, enforce Our legal agreements and policies, provide the Service, and maintain appropriate business records.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose.

• Account Information: retained for the duration of Your account relationship plus up to 24 months after account closure to handle post-termination issues, support inquiries, disputes, or legal obligations.
• Customer Support Data: support tickets, correspondence, and chat transcripts may be retained for up to 24 months from closure or last interaction for quality assurance, support continuity, and legal purposes.
• Usage Data: website analytics data, cookies, IP addresses, device identifiers, and server logs may be retained for up to 24 months for analytics, security monitoring, troubleshooting, and Service improvement.
• Marketing Data: retained until You unsubscribe or up to 24 months from Your last engagement, whichever comes first, unless a longer period is required or permitted by law.
• Financial and Transaction Data: payment card details are not stored on Our servers; they are processed by payment processors. We may retain transaction records, invoices, purchase history, and billing records for up to 10 years to comply with tax, accounting, and financial obligations.
• SMS Consent Data and messaging records: retained as long as reasonably necessary to provide messaging services, maintain compliance records, honor opt-out requests, resolve disputes, and comply with legal or telecommunications requirements.
• Call, lead, job, and service records: retained as long as reasonably necessary to provide the Service, support Your Account, troubleshoot issues, maintain business records, and comply with applicable obligations.

We may retain Personal Data beyond the periods stated above where necessary for legal obligations, legal claims, Your explicit request, security, fraud prevention, or technical limitations such as backup systems scheduled for routine deletion.

When retention periods expire, We securely delete or anonymize Personal Data according to Our procedures. Residual copies may remain in encrypted backups for a limited period consistent with Our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means information may be transferred to and maintained on computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate.

The Company will take reasonable steps to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or country unless there are adequate controls in place, including controls for the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You, subject to applicable exceptions.

Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information.

You may also contact Us to request access to, correction of, or deletion of Personal Data that You have provided to Us.

Please note that We may need to retain certain information where We have a legal obligation, lawful basis, compliance obligation, security need, dispute resolution need, or other legitimate reason to do so. For example, We may retain opt-out records to ensure that We continue honoring Your messaging preferences.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, financing, restructuring, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different Privacy Policy where required by law.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
• Protect the security and integrity of the Service

Security of Your Personal Data

The security of Your Personal Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their privacy policies and their agreements with Us.

Analytics

We may use third-party Service Providers to monitor and analyze use of Our Service.

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor use of Our Service. This data may be shared with other Google services. You can opt out through the Google Analytics opt-out browser add-on. For more information on Google's privacy practices, please visit https://policies.google.com/privacy.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information that may be of interest to You. You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email We send, or by contacting Us.

• Mailchimp
  Mailchimp is an email marketing service provided by The Rocket Science Group LLC. For more information on Mailchimp's privacy practices, please visit https://mailchimp.com/legal/privacy/.

Messaging and Telecommunications

We may use third-party Service Providers to provide calling, SMS, text messaging, phone number, routing, delivery, compliance, security, and related telecommunications functionality.

These Service Providers may process Your Personal Data, including mobile phone numbers, call information, messaging information, and SMS Consent Data, only as necessary to provide services to Us, comply with applicable telecommunications requirements, support message delivery, prevent fraud or abuse, and maintain the security and integrity of the messaging ecosystem.

Your mobile information and SMS Consent Data will not be sold or shared with third parties for promotional or marketing purposes.

Payments

We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing.

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors, whose use of Your personal information is governed by their privacy policies.

• Stripe
  Stripe's Privacy Policy can be viewed at https://stripe.com/us/privacy.

Usage, Performance, and Miscellaneous

We may use third-party Service Providers to maintain and improve Our Service.

• Google Places
  Google Places is a service operated by Google. Google Places may collect information from You and Your Device for security purposes. The information gathered by Google Places is held in accordance with Google's Privacy Policy: https://policies.google.com/privacy.

CCPA/CPRA Privacy Notice (California Privacy Rights)

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and applies solely to visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked with a particular Consumer or Device. The categories below reflect Our good faith belief about the information We may collect.

• Category A: Identifiers. Examples include name, postal address, online identifier, Internet Protocol address, email address, account name, phone number, or other similar identifiers. Collected: Yes.
• Category B: California Customer Records personal information. Examples include name, address, telephone number, payment information, or other similar information. Collected: Yes.
• Category C: Protected classification characteristics. Collected: No.
• Category D: Commercial information. Examples include records of products or services purchased, obtained, or considered. Collected: Yes.
• Category E: Biometric information. Collected: No.
• Category F: Internet or other similar network activity. Examples include browsing history, search history, and information about interaction with a website, application, or advertisement. Collected: Yes.
• Category G: Geolocation data. Collected: No.
• Category H: Sensory data. Collected: No.
• Category I: Professional or employment-related information. Collected: No.
• Category J: Non-public education information. Collected: No.
• Category K: Inferences drawn from other personal information. Collected: No.
• Category L: Sensitive personal information. Collected: No.

Under CCPA/CPRA, Personal Information does not include publicly available information from government records, deidentified or aggregated consumer information, or information excluded from the CCPA/CPRA's scope.

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from You, such as from forms You complete, preferences You provide, purchases You make, or account setup information You submit.
• Indirectly from You, such as from observing Your activity on Our Service.
• Automatically from You, such as through cookies or similar technologies.
• From Service Providers, such as vendors that help Us provide the Service, process payments, analyze usage, deliver messages, support telecommunications functionality, or provide customer support.

Use of Personal Information

We may use or disclose personal information We collect for business purposes or commercial purposes, including:

• To operate, maintain, and provide the Service.
• To provide support and respond to inquiries.
• To fulfill or meet the reason You provided the information.
• To provide answering, messaging, onboarding, billing, and account services.
• To respond to law enforcement requests and comply with applicable law, court order, or governmental regulations.
• For internal administrative, security, auditing, and troubleshooting purposes.
• To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity.
• For other purposes consistent with the context in which the information was collected or as otherwise disclosed to You.